In today’s highly competitive telecommunications industry, operators are sharpening their focus on customer satisfaction aiming to give users a top-quality experience in service usage. At the same time, the rapidly growing range and sophistication of end-user services are putting greater pressure on the operators to implement and manage their services more effectively. Operators that can efficiently provide a high-quality service experience will be best placed to realize the potential for new revenues and customer satisfaction. Mobile terminals have undergone massive changes in technology over the last decade. Notably, mobile software platforms have been developed from a hard-coded and proprietary black box into a versatile and open environment, where the boundary between the mobile terminals and personal computers became almost indistinguishable.
With the SxQM solution by TTG International, you can capitalize on these new market trends and pave your way to higher profits in a rapidly evolving landscape. SxQM reveals how subscribers truly experience services, playing a key role in the number of happy customers and, hence, high return rates. In order to take control of mobile network quality, operators must understand actual subscriber service quality, receive continuous information and optimize regularly. Network operators typically struggle to get a view of subscriber experience that are not obtained through network counters but measured and experienced by end users and their actual devices. SxQM collects a wide range of data which can be used for Network Quality Analysis, Service Quality Analysis, Customer Behavior Analysis and Service Quality Monitoring.
SxQM’s reporting output includes the option to view any KPI or set of KPIs instantly on the map. Agent tracking is also available on the map view with all subscriber events. All network events including failures related to selected agent summarized and display on left side menu. MSISDN, cell based filters, event type, device type can easily be filtered to display the collected data at a desired period of time. Users can also follow the events of other networks including foreign countries and make the visual benchmarking with the local network.
SxQM provides basic coverage map based on the signal level received from measurements of the agents which can be used to pinpoint the exact location of the poor coverage. SxQM collects signal level measurements of all the agents and by using an algorithm, it places the average coverage value in to the map.
SxQM map interface allows customers to make detailed problem analysis by using neighbor relations. Also helps planners to arrange neighbor definitions. Cell locations and neighbor definitions are collected from the third party applications, correlated with network performance data which are collected from the user agents and shown in the SxQM map interface.
SxQM helps to find out the exact point of network failures such as dropped calls, Handover failures, coverage, etc. Customer complaints about the unsuccessful calls can be easily tracked and solved by using the call tracking feature.
SxQM’s capability to report on a per device, OS and manufacturer basis allows network operators to understand Qos pre and post deployment and identify any underperforming devices or OS release issue quickly and easily. All software versions of Blackberry and Android phones are supported by SxQM.