The telecom landscape is undergoing a seismic shift in this digital age, marked by an explosion of data, the surge of smart devices, and escalating customer expectations. To navigate this dynamic environment effectively, the telecom sector is increasingly turning to automation. This article explores why automation is imperative in telecom, how it can be achieved—specifically in Operation Support Systems (OSS), and the myriad benefits it brings to the industry.
The Need for Automation in Telecom
In an era where technological advancements are rapid, automation stands as a linchpin for telecom operators. It addresses the challenges arising from the proliferation of smart devices and the surging demand for seamless connectivity and faster services. Automation is the gateway to efficiency, enabling telecom companies to swiftly adapt to customer demands, handle massive data volumes, and ensure the flawless functioning of their networks.
Achieving Automation in Telecom
Firstly, infrastructure devices (rectifiers, generators, free cooling, etc.) are “protocol” enabled for monitoring and management. Now that the hardware became “intelligent power elements”, Artificial Intelligence (AI) and Machine Learning (ML) driven smart OSS solution such as, SYNERGY is deployed to streamline operations (network monitoring, topology mapping, trouble ticketing, etc.) and minimize manual interventions that results in significant increase in operational efficiency and OPEX/CAPEX costs.
Why OSS is Crucial for Automation in Telecom Industry
OSS automation plays a pivotal role in the telecom ecosystem, as it streamlines network operations, ensuring efficient service delivery and maintenance. By automating OSS, telecom companies can significantly enhance their network management, troubleshoot issues promptly, and optimize resources effectively.
The benefits of automation in telecom are multifaceted and impactful:
- Reduction in Service Time: Automation expedites service delivery, reducing the time taken to provision services, enhancing customer experience.
- Cost Optimization: Automated processes reduce OPEX/CAPEX costs, minimizing dependency on specialized personnel and preventing over-provisioning, thus maximizing resource utilization.
- Efficient SLA Management: Automation eases the provisioning and management of Service Level Agreements, ensuring consistent service quality.
- Capacity Scaling and Quality Assurance: Predictive analysis enables telecom operators to cope with sudden peaks in demand, ensuring Quality of Service (QoS) through preemptive measures against device malfunctions and resource shortages.
- Environmental Contribution: Automation also contributes to reduced energy consumption through optimized resource utilization, aligning telecom operations with sustainable practices.
A Success Story: How Turkcell Revolutionized its Energy Management with TTG’s SYNERGY?
Turkcell is the leading operator in Turkey, covering more than %40 of the country’s population and operates an extensive network infrastructure that includes thousands of cell stations throughout the country. As the telecom landscape changed over time, Turkcell confronted a substantial challenge – managing the burgeoning energy infrastructure costs that constituted nearly 30% of its total network infrastructure investments. In response, Turkcell collaborated with TTG to develop SYNERGY, a cutting-edge smart energy management platform.
TTG’s SYNERGY aimed to automate energy infrastructure management, achieve a zero-touch operational model, and enhance Turkcell’s cost-efficiency without compromising service quality. Implementing TM Forum’s ZOOM concepts formed the backbone of SYNERGY’s development. The platform automatically collected and analyzed field data, allowing for quick identification and resolution of operational inefficiencies.
Addressing Fragmented Infrastructure
One of SYNERGY’s primary challenges was the fragmented nature of telco energy infrastructure. Unlike network equipment from limited vendors, energy infrastructure involves multiple systems from various providers, demanding extensive field teams and time to maintain.
Turkcell and TTG strategized to transform this environment into an optimized, zero-touch infrastructure. They developed a unified platform aggregating field data, providing insights across the entire energy infrastructure, enabling proactive issue resolution and targeted operations.
SYNERGY’s development journey commenced with in-depth analysis and testing of communication protocols and interfaces for each field device. A comprehensive database structure with 475 data points was crafted to meet historical data requirements. The platform’s user-friendly interface offered device monitoring, administration, and decision-support insights.
Realizing ROI and Beyond
SYNERGY’s implementation delivered a remarkable return on investment for Turkcell in less than a year. While individual savings might seem modest, the cumulative effect showcased substantial cost savings and efficiency enhancements. The success of SYNERGY illustrates the power of automation in transforming telecom operations and driving sustainable cost reductions.
- 20% Reduction in Battery Investment Costs: SYNERGY’s analytics optimized battery usage, increasing battery lifespan by 5%.
- 5% Decrease in Energy-Related Losses: Predictive analysis identified critical sites during outages, aiding prompt actions and reducing energy-related availability losses.
- 7% Cut in Generator Fuel Consumption: Automated adjustments led to more efficient generator usage, significantly reducing fuel consumption.
- 0.5% Decrease in Electricity Consumption: Continuous monitoring and optimization lowered electricity consumption.
As a testament to its efficacy, SYNERGY not only optimized Turkcell’s energy management but also underscored the critical role automation plays in enabling telecom companies to streamline operations, reduce costs, and drive significant environmental contributions. This successful case study serves as a beacon for the telecom industry’s future, emphasizing the transformative potential of smart energy management platforms like TTG’s SYNERGY.
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