When you have a problem, you need resolution quickly and efficiently, with as little impact or downtime possible. That's why it is the mission of TTG's global support team to provide you with the quality support you deserve. Whether it is because you have a question or you are in the critical situation. Every support engineer makes every efforts to exceed your expectation by providing:

• Personal attention and experience relevant OSS tools developers of TTG products to ensure a complete understanding of the request
• Commitment to on time response to problem resolution
• Handle every request with consideration and respect
• Personal attention and experience relevant OSS tools developers of TTG products to ensure a complete understanding of the request
• Commitment to on time response to problem resolution
• Handle every request with consideration and respect

TTG utilizes Support Centers where it is necessary around the world. These Support staffed are highly qualified engineers 24X7 and are accessible via phone, e-mail, and fax. When available, a Support Center uses remote access to enter the Customer's production/testing environment(s) in order to expedite problem resolution by Support Center engineers. Customer satisfaction is ensured as Support Center personnel are measured by their success to resolve the customer's problems quickly, efficiently, and in a way that the problem does not repeat itself. Maintenance and support services offered are mainly as follows: